ROI Process Check-Up

Please complete the review form by rating the effectiveness of your department's release of information solution. Based on the scale of 1 to 5, with 1 being your need for help because your solution is just not working and 5 being that it's perfect, please choose the most appropriate choice for each of the following areas...

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Staffing:

Your vendor has reliable, experienced and fully HIPAA compliance trained staff that receives ongoing education and training, and undergoes and extensive and throrough recruitment screening process...

Release of Infromation Process:

Your vendor has an affective workflow of processing and releasing requests for Protected Health Information

HIPAA Compliance Training:

All of your vendor's staff is required to complete a HIPAA training program that focuses on understanding privacy rules, meaningful use, and validating authorizations...

Technology:

As opposed to photocopying, your vendor uses state of the art scanning equipment to process medical record requests...

Accountability:

Your vendor utilizes a tracking system that's able to provide an Accounting of Disclosures for every individuals's Protected Health Information...

Cycle Time:

Your vendor takes action on every request within 24-48 hours. They provide additional trained staff who are readily available to pitch in and assist with spikes in volume and unexpected absences, minimizing the likelihood of backlog requests...

Budget:

Your vendor has a system in place by which they track labor, equipment and maintenance expenses to ensure that these costs do not exceed your facilities projected revenue from this process...

Quality Control:

Your vendor has a quality assurance process in place to ensure the accuracy of all confidential patient health information being released...

Priority Requests:

Your vendor has the infrastructure and staff to handle a large volume of requests from Buccaneer, IPro, RAC etc. within strict deadlines...