Looking to Outsource? Release of Information Companies and YOU!
Outsourcing medical record management to release of information companies is nothing new. In fact, this has been a commonly outsourced niche for more than thirty years, experiencing significant change and growth, according to Advance Magazine.
Across a wide range of industries, outsourcing has helped to make organizations more efficient, scalable and profitable by cost-effectively adding technology solutions and skilled human resources in a turn-key manner. These are the same reasons health care purveyors outsource document management to release of information companies. Those directly focused on the medical industry offer a myriad of benefits and advantages that limit liability, positively impact operations, and boost the bottom-line. These include:
- Reduce regulatory compliance risk associated with HIPAA and state regulations, which deepen the complexity of handling copies of medical records.
- Limit liability exposure by working with a well-trained outsource company that is dedicated to the medical industry, and who understands the nuances and special sensitivities of this field.
- Minimize process delays, and mistakes, when the volume of requests grows larger than in-house staff can handle and when quality may be called into question.
- Lower operational costs by not having to factor in new or upgraded technology, staff training, staff turnover, and other facets involved with medical information release.
- Increase productivity, gain square footage, and enhance quality and customer satisfaction by transitioning away from traditional medical records copying to more sophisticated electronic solutions that also provide better security mechanisms.
Reaching Out to an Outsource Partner
When making the move to an outsource partner, there are many release of information companies to choose from, so it is important to focus on specific criteria before committing to one:
- There are companies that can handle the entire information release operation, including the ability to handle ancillary administrative tasks. Seek a full-service, value added provider rather than one that simply offers partial coverage.
- Look for a partner that is scalable so they can continue to deliver top-notch service as your business and patient base expands.
- Compare costs for such a service. The best outsource partner will work closely with you to provide a service package that meets your unique needs at a fee that fits within your budget.
- Examine the type of technology used, including that for storage, security, replication, transmission, tracking and metrics to guarantee the highest level of security, quality and reliability.
- Pick a company that helps eliminate the need for multiple document management vendor relationships by offering a comprehensive and flexible solution.
There is a lot to think about when it comes to outsourcing medical record management. Remember to focus on the following ideas presented here:
- ROI is ever-challenging due to the need to keep up with regulations amid an escalating volume of requests. This is challenging for companies who may not have a well-trained and capable staff to handle these issues.
- Increased liability and risk exposure is a concern because this can significantly impact a company and its stakeholders should an issue arise.
- Ongoing advancements and upgrades in technology make it difficult for companies to continually adapt - and to absorb the cost of doing so.
- An outsource medical record release of information partner can help address all of these issues as well as provide a long-term comprehensive solution to help a company expand and sustain themselves through all market cycles.
Fig Gungor is CEO of OneSource Document Management, a New York based company that offers a broad range of customized copy and scanning services that translate into a significant savings for insurance companies, hospitals and large medical facilities.